Master Conflict Like a Professional Interrogator with Michael Reddington
Welcome to the Triple P Life Podcast!
In this episode, Dr. Jay LaGuardia welcomes Michael Reddington, a certified forensic interviewer (CFI) and the author of “The Disciplined Listening Method.”
Michael shares his expertise in applying strategic observation and persuasive communication skills to uncover hidden value in high-stakes conversations. Drawing from his experience in investigations and teaching interrogation techniques, Michael explains how leaders, negotiators, sales professionals, and HR personnel can effectively navigate challenging interactions to achieve desired outcomes.
Episode Takeaways:
- The ability to find common ground is crucial for successful communication, regardless of the context or the person you’re speaking with.
- Illustrating your understanding of a situation before investigating the problem and seeking accountability can help reduce resistance and encourage open communication.
- Using the word “you” in conversations can be dangerous, as it may trigger defensiveness and hinder progress. Instead, make illustrative statements to demonstrate your understanding without assigning blame.
- When faced with a “brick wall” in a conversation, work with it instead of against it. Avoid arguing rationally against emotional problems, and instead, try to understand the underlying issues and find a way forward together.
- Leaders must consistently provide evidence of their trustworthiness through their actions and follow-through. Failing to do so can lead to a breakdown in trust and a decline in team performance.
- Deciding when to have a “no BS conversation” depends on the context and totality of circumstances. Factors to consider include the clarity of expectations, the resources provided, the magnitude of the issue, and the level of support given.
- Effective communication is a skill set that can be learned and developed, whether in business or personal relationships. Focusing on desired outcomes and putting emotions aside can help generate the results you seek.
Chapters:
00:00 – Welcome and Show Introduction
02:18 – Introducing Michael Reddington
04:45 – From Teacher to Forensic Interviewer
08:10 – Understanding Communication Fundamentals
10:30 – The Three Keys to Effective Conversations
13:45 – The Power of Illustrative Statements
17:20 – Performance Management Conversations
21:15 – The Danger of Using “You” in Communication
24:40 – Breaking Through Conversational Brick Walls
28:15 – Handling Deflection and Responsibility
32:30 – Leadership and Accountability Follow-Through
36:10 – When to Have the “No BS” Conversation
39:25 – Applying These Skills in Personal Relationships
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About the author, Dr. Jay LaGuardia
Dr. Jay LaGuardia has spent over 20 years teaching, coaching, and training patients and chiropractors alike the keys to a better life. Having built several successful business, and improved the health and quality of life of thousands of patients, Dr. Jay LaGuardia now focuses on helping people from all walks of life to achieve all their hopes and dreams.